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Terms & Conditions – TrolleyMate.co.uk

Last Updated: 23 August 2020
Legal Notice: This page set out our terms and conditions on which we provide the service through the TrolleyMate.co.uk website or mobile application. By ordering through this website or mobile application you agree to be bound by these Terms. We reserve that right to change these Terms to improve clarity of information and our service.
  1. “Customer” or “You” refers to the individual placing an order to the retailer for the goods.
  2. “Retailer” or “Store” refers to the organisation using the TrolleyMate.co.uk service to communicate orders with the customer. The retailer produces the goods and prepares them for delivery or collection to the customer.
  1. Introduction
    1. Capital Technologies Ltd owns TrolleyMate.co.uk. The company is registered in England and Wales. The Registered Address is 70 Barrington Road, Bexleyheath, England, DA7 4UW. The company number is 11903724
    2. Orders. We provide a way for you to communicate your order for delivery or collection.
  2. Website terms
    1. You may access the website without making an order.
    2. By registering on the website, you accept our terms and conditions.
    3. We may revise these terms at any time. You should check the current Website Terms regularly. If you do not accept the Website Terms you should leave the Website immediately.
    4. Access to the website may be suspended at any time and without notice.
    5. All images on the website are the property of Capital Technologies
  3. Customers Status
    1. You are over at least over the age of 18 years old.
    2. You understand that we are a way of linking you with the retailer for the goods. You do not hold us accountable for the goods delivered in any way.
    3. Once you have placed the order you will be in an Agreement with the retailer delivering or arranging collection of the goods.
    4. You acknowledge and agree that: it is an offence for any person to buy alcohol under the age of 18, attempt to buy alcohol, tobacco or other smoking product on behalf of any person who is under the age of 18.
    5. If you are unable to provide proof that you are aged 18 or over to the satisfaction of your chosen retailer, or if the retailer delivery driver reasonably believes that the alcohol, cigarettes or other smoking products you have ordered have been bought by you on behalf of someone under the age of 18, the retailer/driver reserves the right not to complete the delivery of the alcohol, cigarettes or other smoking products to you. This will be removed, or the total order will be cancelled at the discretion of the retailer.
    6. We have no influence in the pricing of items. If there is any incorrect pricing this is the responsibility of the retailer providing the goods. We will endeavour to notify the retailer if we are made aware of this.
    7. You understand that we cannot provide any compensation for goods.
    8. Your actions are legal, and you are expected to not behave unlawfully or fraudulently
    9. You agree to indemnify us against any losses, damages and claims and all related costs incurred. We are not to be held responsible for the transaction between you, the customer, and the retailer providing the goods.
  4. Retailer status
    1. The retailer is responsible for the transaction with the customer.
    2. The retailer acknowledges that the website is the full property of Capital Technologies.
    3. The retailer’s actions are legal, and the retailer is expected to not behave unlawfully or fraudulently
    4. The retailer agrees to indemnify us against any losses, damages and claims and all related costs incurred. We are not to be held responsible for the transaction between the customer and retailer, the retailer providing the goods.
    5. The retailer may terminate or suspend use of the website by notifying us in writing (including email)
    6. The retailer will endeavour to deliver their service to the customer.
  5. Making and processing an order
    1. Once you (the customer) have selected the products from the retailer you wish to order, you will be given the opportunity to submit your Order by clicking/selecting “proceed”, “place my order” or similar button. It is important that you check all the information you have entered and correct any errors before clicking/selecting this button. Once you do submit, you are entering into a contract with the retailer.
    2. Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund If you wish to change or cancel your Order, you may contact the TrolleyMate team as soon as possible and we will attempt to contact the retailer in order to communicate your requests. However, there is no guarantee that we will be able to reach the retailer or that the retailer will agree to your requests as they may have already started processing your Order.
    3. Where any payment made is not authorised your order will not be process or communicated with the retailer.
    4. On receipt of your Order, we will send it to the relevant local retailer and will notify you that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each confirm that you have a contract for the sale of Products with a retailer but does not necessarily mean that your Order will be fulfilled by the retailer. We encourage all our retailers to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a retailer rejects your Order. However, retailer has the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, retailers will be in breach of their agreement with you and any payment made in respect of the order will be returned to you.
    5. Estimated times for deliveries and collections are provided by the retailer and are only estimates. Neither we nor the retailer guarantee that Orders will be delivered or will be available for collection within the estimated times.
  6. Price and Payment
    1. Prices will be quoted on the website and are inclusive of VAT. If you opt for delivery this will be added in the check out. TrolleyMate will add the £1 service fee for each order in the check out. This will be added to the total amount due along with delivery fee, if any.
    2. Where prices are incorrect this is the mistake of the retailer. Where we are informed, we will notify the retailer as soon as possible. Where the price is different instore, we not obliged to compensate you with respect to incorrect pricing
    3. The retailer decides payment methods. TrolleyMate provide retailers with multiple options except for cash. TrolleyMate have decided that for health & safety reasons cash will not be accepted.
    4. If you pay by credit or debit card, you may be required to show the card to the retailer at the time of delivery or collection as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.